Every Carrier Relationship,One Place
A full-lifecycle carrier CRM built for VoIP operations. Track contacts, contracts, health scores, and every interaction — without spreadsheets or external tools.
Contact & Contract Management
Store every carrier contact — NOC, sales, technical, and escalation — alongside their contract terms, rate decks, and SLA commitments. All searchable, all versioned, all in one place.
Real-time Health Scoring
Each carrier gets a live health score derived from detection engine outputs, quality metrics, and recent incident history. The score updates every five minutes so you always know which carriers are performing.
Activity Timeline
A chronological log of every event associated with a carrier — tickets opened, quality alerts fired, maintenance windows scheduled, and email exchanges. The full operational history, always accessible.
Maintenance Windows
Schedule carrier maintenance windows directly in GSNOC. Detection engines automatically suppress alerts for affected routes during the window, preventing false alarms from degrading your signal-to-noise ratio.