AI-Powered Ticketing withSLA Enforcement
Log, track, and resolve carrier issues without leaving GSNOC. AI drafts your emails, SLA timers fire automatically, and every exchange is logged against the carrier record.
AI Email Drafting
Describe the issue and GSNOC drafts a carrier-ready email — technical, formal, or assertive depending on the context. Choose from five tones and six languages. Edit before sending or fire it straight to the carrier NOC.
Multi-Brand Email
Send from your company domain with your branding. GSNOC supports multiple sender identities so your international teams can communicate under the right brand without switching tools.
SLA Tracking & Escalation
Every ticket has an SLA clock tied to the carrier's contracted response time. When a carrier goes quiet, GSNOC escalates automatically — sending a follow-up, notifying your team, and updating the ticket status.
Email Open Tracking
Know when your carrier actually read your escalation. Open tracking logs the timestamp and recipient so you have documented evidence that the carrier was notified — critical during SLA dispute resolution.